Guest reviews of The Capitana Key West Hotel
Here you can find verified reviews our users posted on this website
John
3 months ago
Nice pool area with outdoor games. The beach access is limited; it's not swim-friendly. Hydration stations everywhere are a great touch.
Nicole
6 months ago
Lovely pool area with a beach layout for sunset views. Breakfast options were limited and could be improved. Friendly staff helped with our requests. The beach access isn't for swimming, just relaxing.
John
7 months ago
exceptional service, cozy room, great location
Charles
7 months ago
The views from our room were absolutely stunning! Each morning, we enjoyed a delightful breakfast while soaking in the serene surroundings. The staff went above and beyond, even surprising us with a bottle of champagne in our room!
Would recommend! 🥳😍
Chris
7 months ago
Beautiful hotel, beautiful experience with fantastic breakfast options and clean, modern facilities that made our stay incredibly comfortable and enjoyable.
Couldn’t fault.
Michelle
9 months ago
The snooker tables are in great shape and well-lit, so you can focus on the game.
It wasn't cheap, but for the experience, it was still reasonable.
Frank
9 months ago
Fantastic location with welcoming, friendly staff. The clean, spacious rooms had comfy beds and a great view. Enjoyed the relaxing pool area and tasty breakfast options. the private beach was just sand, and the noise levels from the pool were bothersome. A mixed experience with minor issues in service and cleanliness, especially in some rooms. Despite these drawbacks, good vibes overall, and I’d still recommend it for a relaxing getaway with easy access to local attractions. Would love to see some improvements on sustainability and breakfast variety for a more upscale experience.
Dennis
9 months ago
I was frustrated with the extra $253 charge at checkout, which was totally unexpected. I had a confirmed price when I booked. Dealing with the staff was a hassle, and it was just plain ridiculous. Never going back!
Ernest
9 months ago
The room was spacious and beautifully furnished, with a stunning water view. The bed provided exceptional comfort. Sliding glass doors effectively insulate against noise, creating a peaceful environment. Temperature control was efficient, ensuring a cozy atmosphere. I was disappointed not to find the advertised couch. The layout made for a relaxing stay, though I could have appreciated more amenities. While the room was clean, the breakfast had limited options, and the hydration station often ran empty. The overall setting was serene, yet a closer being to the bustling center would have enhanced the experience.
Walter
11 months ago
The Capitana Key West offers a stunning pool and beautiful beach area. The spacious rooms are clean and stylish, creating a peaceful environment. Although dining options are limited and the breakfast experience can be crowded, the hotel's location away from downtown makes it a restful getaway.
Ryan
11 months ago
Beautiful hotel with stunning views. The room and bath were spacious and elegantly decorated. The sofa and bed were incredibly comfortable. Staff were consistently friendly and professional, particularly Kineil, who ensured guest satisfaction. I appreciated the hydration station and the well-maintained pool area. the breakfast served on disposable plates felt inconsistent with the property's environmental surroundings. A true beach experience was lacking, as access to clean water was limited. my late check-in felt unnecessarily prolonged, leading to frustration. While the accommodations were lovely and clean, minor adjustments could elevate the experience. For the price, expectations were high. Would I recommend it? Yes, but with reservations.
Harry
11 months ago
The rooms, in the cottages, were nice and very clean. The pool was fantastic, offering a great bar with delicious drinks and food. Also, the staff by the poolside was friendly, which added to a pleasant experience. It's worth mentioning that the hotel has a huge pool and a large hot tub, providing guests with a relaxing atmosphere.
The beach area was a bit disappointing as there was no access to the water due to algae. Additionally, the wait for check-in was longer than expected, with some confusion about room readiness.
Harry
1 year ago
The view from my balcony is just stunning! The pool area is spacious and feels like a mini paradise with friendly bartenders slinging drinks.
The noise from the pool and cleaning staff can be a bit overwhelming.
George
1 year ago
Great pool and beach access, but breakfast options were limited.
Tanya
1 year ago
Had a great xmas stay! Rooms were spacious and modern; the breakfast variety was excellent. Conveniently located near free parking on Truman Avenue and a short walk to Duval Street. Loved the free waters on every floor and the bottle of champagne in the room.
Music by the pool was a bit loud; lacking towel racks/hooks in the shower.
George
1 year ago
The pool is a lovely spot to relax, and the bar serves great drinks. Loved the fitness center to work off those extra vacation calories!
Just love waking up to the sound of pool equipment every morning.
Charles
1 year ago
The room we stayed in was quite cozy and clean, with a comfortable bed and pillows. we were disappointed to find that there was no couch in our room as advertised, which was a letdown. The air conditioning worked well, which was a relief given the warm weather outside. One thing we appreciated was the inclusion of breakfast and water bottles in the resort fee. The breakfast selection was a bit lacking, and the limited hours meant we missed it one morning. The staff, especially Cherag at the front desk, were helpful and friendly throughout our stay. On the downside, the hotel lacked a gym according to misinformation from the front desk, and some staff members, like Hannah and Lee, were not very friendly or helpful. The location, while decent, was not as convenient as we had hoped for exploring the city center.
William
1 year ago
Clean rooms and friendly staff. Beach access is disappointing, took an Uber to swim.
